Presenter-led product video for the teams behind the product. Demos that close, onboarding that sticks, tutorials that deflect tickets, help-center walkthroughs that scale support without scaling headcount.
Trusted by teams at
Three categories of product video, every asset presenter-led, every script tested against the moments your customer is most likely to drop off.
Short demo videos for landing pages, sales decks, and outbound. Built around the use cases that close, not the feature checklist your engineering team built.
Step-by-step onboarding videos for new users. Replace the 1:1 onboarding call without losing the human touch. Cuts your CS team's load and lifts time-to-value.
Help-center video that deflects support tickets. Short, scannable, presenter-led answers to the questions your team is fielding the most.
Product video isn't one moment. It's a full layer across the customer journey. Here's where each piece does its work.
Landing pages, sales decks, outbound sequences. Show the use case in 90 seconds.
First-week and first-month videos. Cut CS load, lift time-to-value.
Tutorials and walkthroughs that deflect support tickets at scale.
Faster time-to-value, fewer tickets, retained customers, lighter CS team.
Product Videos is presenter-led demo, onboarding, tutorial, and help-center video built for product, customer success, and learning-and-development teams. Not the marketing funnel. Different audience, different KPIs, same human-led system.
Same presenter across every asset. The user sees the same face when they're shopping, signing up, getting onboarded, and asking for help. Trust compounds across the customer lifecycle instead of resetting at every stage.
Training series and structured course content live under E-Learning. Funnel ads and VSLs live under the 511 Funnel. This page is for the operational video that runs your product.
Product, customer success, and L&D leaders who want to cut support load, speed up onboarding, and scale the expert voice across the product experience.
Three real engagements where presenter-led product video replaced expensive 1:1 work or saved enterprise teams real money.
From day one, the team was easy to work with, fast, and delivered exactly what we asked for. Saved us tens of thousands and hundreds of hours.
Built so your CS, product, and L&D teams stop running the same 1:1 walkthroughs and start scaling the expert voice.
We map the moments where your customer drops off, asks the same questions, or eats CS hours. Those become the video list.
Scripts written around real user questions and real friction points. Approved in one pass with light edits.
One studio session, multiple videos recorded. Demos, onboarding, tutorials all from the same shoot day.
Edit, caption, export to your help center, in-product, and sales surfaces. Drop-in ready.
Track ticket deflection, onboarding completion, and watch time. Refine the library based on what's actually moving.
Product video only counts if it changes the operational load on your team. We benchmark CS hours, ticket categories, and onboarding completion before we ship. If the numbers don't move, we rescript and reshoot inside scope.
Yes. We work with screen recordings of your product, plus presenter-led commentary. Most product video shoots are presenter to camera with the product as cutaways, so the human stays as the trust signal and the product is in support.
Yes. Multi-format exports are baked in. MP4 for help-center, lightweight cuts for in-product overlays, full-resolution for marketing surfaces. All hosted on Vimeo or yours, your call.
Eric, in most cases. Some clients prefer the videos to be voiced by a vetted presenter who matches their product persona. You see the casting before we shoot, never after.
We deliver the video. We don't operate your help-center stack (Intercom, Pendo, Userpilot, etc.) for you. We can recommend specialists who do, and we'll deliver the assets ready for embed.
Light updates inside scope are covered. Major version changes usually mean a refresh shoot, which we scope honestly. We'll plan a quarterly or semi-annual refresh cadence so the library stays current.
We scope cost on the strategy call once we understand the scope of the library, the urgency, and the operational impact you're targeting. The call is free and there's no obligation.
Book a free 30-minute strategy call. We'll look at your product, your CS load, and where presenter-led video could deflect tickets and lift retention. If we're not a fit, I'll tell you who is.